At Finance of America Mortgage LLC we take consumer protections seriously. Below are some helpful links regarding compliance with consumer protection laws.
State Licensing
View the
list of licenses Finance of America Mortgage LLC holds in each state.
Fee schedule
The
Fee schedule provided is a list of common fees and costs
that may be incurred in connection with a mortgage loan. Actual fee amounts and costs are subject to change and vary depending on the applicable state law and/or agency guidelines and your loan documents.
Privacy Notice
Find out how Finance of America Mortgage LLC shares your personal information. Finance of America Mortgage LLC’s
Privacy Notice indicates how
Finance of America Mortgage LLC shares your personal information in accordance with federal law and state law.
Notices of Error/Requests for Information/General Complaints
Notices of Error and Requests for Information must be sent to the following address: P.O. Box 100078 Duluth, GA 30096-9377. Please address to Finance of America Mortgage LLC’s mortgage resolution unit, include your full name, loan number, and the specific error(s) that you believe to have occurred or specific information requested. General complaints may also be submitted to the same address.
Texas Disclosure — For property located in Texas
CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT'S WEBSITE AT
WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT (877) 276-5550.
COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR BOULEVARD, SUITE 201, AUSTIN TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.
THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT-OF-POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT'S WEBSITE AT
WWW.SML.TEXAS.GOV.
New York - For property located in New York
WWW.DFS.NY.GOV/
www.nyc.gov/dca
THIS SITE IS NOT AUTHORIZED BY THE NEW YORK STATE DEPARTMENT OF FINANCIAL SERVICES. NO MORTGAGE SOLICITATION ACTIVITY OR LOAN APPLICATIONS FOR PROPERTIES LOCATED IN THE STATE OF NEW YORK CAN BE FACILITATED THROUGH THIS SITE.
WE ARE AN EXEMPT SERVICER REGISTERED WITH THE SUPERINTENDENT OF THE NEW STATE DEPARTMENT OF FINANCIAL SERVICES. BORROWERS MAY FILE COMPLAINTS AND OBTAIN FURTHER INFORMATION ABOUT Finance of America Mortgage LLC BY CONTACTING THE NEW YORK DEPARTMENT OF FINANCIAL SERVICE CONSUMER ASSISTANCE UNIT AT (800) 342-3736 OR BY VISITING THE DEPARTMENT'S WEBSITE AT WWW.DFS.NY.GOV/. Finance of America Mortgage LLC CONDUCTS ITS BUSINESS IN ENGLISH. Finance of America Mortgage LLC OFFERS VERBAL FOREIGN LANGUAGE ACCESS SERVICES FOR SPANISH AND MAY BE ABLE TO PROVIDE VERBAL FOREIGN LANGUAGE ACCESS SERVICES FOR OTHER LANGUAGES. FOR ADDITIONAL DETAILS ABOUT OUR FOREIGN LANGUAGE ACCESS SERVICES, PLEASE CONTACT US AT 855-979-1093. A TRANSLATION AND DESCRIPTION OF COMMONLY-USED DEBT COLLECTION TERMS IS AVAILABLE IN MULTIPLE LANGUAGES ON THE NEW YORK CITY DEPARTMENT OF CONSUMER AND WORKER PROTECTION F/K/A THE NEW YORK CITY DEPARTMENT OF CONSUMER AFFAIRS WEBSITE: WWW.NYC.GOV/DCA.
